Grievance Redressal

We at Sami Prime Research believe that trust is not constructed through words but through action.

At Sami Prime Research, spearheaded by Sami Ahmad Sajjad (SEBI Registered Research Analyst, Registration No. INH000020819, enlisted with BSE Enlistment No. 6593, June 12, 2025), we believe in transparency, accountability, and adherence to regulations. One of the most essential aspects of investor protection is that clients must be provided with an adequate grievance redressal mechanism.

This page sets out the procedure for raising concerns, the timelines for response, and the escalation framework as mandated under SEBI regulations.

Objective of Grievance Redressal

The grievance redressal mechanism exists to:

Provide investors and stakeholders with a clear channel to express their concerns.
Ensure that all complaints are addressed in a fair and timely manner.
Comply with SEBI’s Research Analyst Regulations regarding investor protection.
Maintain accountability and build trust in the services provided.

How to File a Grievance

Investors and customers can file complaints through the following mediums:

Email Submission

Investors may submit an email to us at grievances@samiprimeresearch.com with a description of their issue, including name, registered contact, and type of issue.

Acknowledgment

We acknowledge your complaint the moment we get it within two working days, so you will be assured that your issue has been formally logged.

Resolution Timeline

Our goal is to settle all grievances in seven working days. Wherever additional time is needed, we give a specific update and new timeline so you remain properly informed.

1-Acknowledgement

Each grievance received will be acknowledged within 7 working days. Acknowledgement will include a reference number for tracking.

2-Resolution Timeline

All complaints will be resolved within 30 days of receipt, as per SEBI’s prescribed timelines. If additional time is required, the complainant will be informed of the reasons.

3- Escalation

If the grievance is not resolved satisfactorily, the investor may escalate the matter to SEBI through the SCORES platform (https://scores.gov.in/). Complaints can also be raised with BSE, where Sami Ahmad Sajjad is enlisted as a Research Analyst.

Important Points to Note for Investors

Grievances need to be specific and accompanied by appropriate documents or information.
We will only resolve grievances pertaining to research services offered by Sami Prime Research.
Those pertaining to investment advisory, portfolio management, or guaranteed returns cannot be entertained, as we do not offer those services.
Cryptocurrencies are not covered by us, and grievances on crypto investments cannot be processed.

Responsibilities of Sami Prime Research

Transparency: Ensure clarity while addressing investor grievances.
Timely Response: Provide acknowledgment and redressal within the given timeframe.
Record Keeping: Maintain proper records of all complaints received and resolved.
Regulatory Support: Assist SEBI and BSE if grievances are escalated to them.
Investor Protection: Always uphold protection standards for investors.

Rights of Investors

In raising a grievance with Sami Prime Research, investors are entitled to:

Acknowledgment: Receive complaint acknowledgment within 7 working days.
Resolution: Get grievances settled within 30 days.
Escalation: Take unresolved complaints to SEBI through SCORES.
Fair Treatment: Receive professional and impartial service without any discrimination.

SEBI SCORES Platform

Investors not happy with the solution received from Sami Prime Research can file their complaint with SEBI at: https://scores.gov.in/

The SCORES platform enables investors to file complaints online, monitor their status, and get a final disposal directly from SEBI.

Details of designation	Contact Person Name	Address where the physical address location	Contact No.	Email-ID	Working hours when complainant can call
Customer Care	Sami Ahmad Sajjad	KH NO 146 D 55 Shankar Vihar Colony, Loni Sadullabad, Ghaziabad, Uttar Pradesh – 201102	09953262896	samisajjad786@gmail.com	10 Am – 05:00 Pm
Head of Customer Care	Sami Ahmad Sajjad	KH NO 146 D 55 Shankar Vihar Colony, Loni Sadullabad, Ghaziabad, Uttar Pradesh – 201102	09953262896	samisajjad786@gmail.com	10 Am – 05:00 Pm
Compliance Officer	Sami Ahmad Sajjad	KH NO 146 D 55 Shankar Vihar Colony, Loni Sadullabad, Ghaziabad, Uttar Pradesh – 201102	09953262896	samisajjad786@gmail.com	10 Am – 05:00 Pm
CEO	Sami Ahmad Sajjad	KH NO 146 D 55 Shankar Vihar Colony, Loni Sadullabad, Ghaziabad, Uttar Pradesh – 201102	09953262896	samisajjad786@gmail.com	10 Am – 05:00 Pm
Principal Officer	Sami Ahmad Sajjad	KH NO 146 D 55 Shankar Vihar Colony, Loni Sadullabad, Ghaziabad, Uttar Pradesh – 201102	09953262896	samisajjad786@gmail.com	10 Am – 05:00 Pm

🚀 Join Sami Prime Research

Access SEBI-registered, data-driven premium setups for Intraday, Swing, and Long-Term wealth creation.

View Premium Packages